How Not to Treat Your Contractor
I'm not a contractor, I am a person. I am a person with a kind and courteous heart.
How about a story, want to hear a story? If you think you are special because you are the customer and it is only appropriate for customers to write reviews about businesses, and not the other way around, don't ever call me. I write eloquent reviews.
For entertainment purposes only. Dates matter.
Now I don't usually talk about other people behind their backs, it's usually only my two flesh pillows that hear my voice. Not this time, this is for the public. Here's a little laundry I have no desire to keep private.
DISCLAIMER: No names are used for confidentiality purposes. That's reserved for elementary measures on a Walmart bathroom stall. Or maybe a missing person or wanted poster, I don't know yet.
Today, you, whoever reads this, are my psychiatric counselors.
This was beyond far the most ungrateful customer I have delivered my creative mastery to in 20 years. Calls himself a retired Army veteran with three combat tours. Way to represent dude.
Out of kindness, respect and courtousy I gave this customer three unheard of discounts. I also did additional work in attempt to appease his complaints despite verbiage on my contract that states additional work involves additional charges. Lesson learned, I will never give another discount again. The payment wasn't worth the mental drain this guy returned for his investment. For no reason, he talked smack about me to my people (other grateful artists and craftsmen) behind my back, yelled at and degraded the professionals I referred him to. I even had to babysit him at my vendor's workspace due to his boldly abusive behavior and demeanor. Came home on a few occasions from his golf game or work or wherever and brought his resulting aggressions home and unloaded them on me, the guy doing the best creative work ever.
It was the first time I EVER justifiably snapped on a customer and rightly so. Now he's afraid of me 😂.
I offered a courtesy to attend the countertop installation on May 4 and 5 at no cost but my time and effort. I took charge and responsibility for this guy to do a good service. Instead of gratitude and appreciation, he rudely claimed his position to my countertop professionals when he allegedly said, "F--- MY CONTRACTOR, HE'S NOT IN CHARGE, I AM!!!"
My kind, courteous heart died this past week. The funeral is May 4 and 5.
You have no reason or right to treat people that way. Your money isn't green enough to justify such behavior.
Sorry you had to deal with an A-hole “combat retired” veteran. I promise you we are all not like that guy. Whatever deals you gave him, he doesn’t deserve but what’s done is done, I’d hope you can give future veteran customers a chance to win back your trust and respect. I’ve been following you for quite some time and know you do quality work. Keep the faith my man and don’t let one bad apple ruin everything. Thanks for sharing.
Much appreciated. You are correct, bad apples are only bad alone. As a veteran myself, I understand, sympathize, am grateful and I get it. I certainly won’t let a bad apple ruin my courtesy and kindness for others, and I will not allow that kind of behavior. I do my best to take care of those who welcome me into their homes and entrust their lives in me. Semper Fi. Thanks for taking the time.